Help and FAQ
Everything about the app, the subscriptions and the Appaloo community
The app
Is the app really free?
Yes. Every exercise sheet shared by the community, the search by discipline, level and equipment, the favorites and the comments are free and unlimited. The Premium subscription only covers the professional coaches' sessions, the programs and the tracking tools.
I can't sign in, what should I do?
You can reset your password from the sign-in page (forgotten password). If the problem persists, write to us at support@appaloo-equestrian.fr and include the email address on your account.
How do I share my own exercise?
From a free account, the Share your exercise form guides you through three steps: the title and discipline, the walkthrough, then the equipment and the diagram. Your exercise is reviewed before it goes live for the community.
Premium subscription
Can I cancel at any time?
Yes. You can cancel or change your subscription at any time from your account, the App Store or Google Play, with no fee and no commitment.
Is the number of programs and exercise sheets fixed?
No — the library keeps growing. Every month, new exercises shared by the community and new sessions from our professional coaches are added, at no extra cost.
Is payment secure?
Your payments are handled by our trusted partners (Apple, Google, Stripe). Appaloo never stores any card details.
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